Support

Find the right PawPal help path.

Choose a lane for tag scans, store orders, account access, community activity, or urgent pet safety.

NFC tag or pet profile

If a scan does not open the expected pet profile, include the tag ID and whether the owner has shared contact details.

Finder page, QR/NFC, lost mode

For store questions, include the order email, product name, and the checkout or success screen you saw.

Smart tags, checkout, order status

For sign-in, posting, chat, or moderation questions, include your account email and the affected screen.

For urgent rescue or safety situations, contact local services first, then use PawPal to notify the owner or community.

Owner alerts, nearby help, rescue

Include only the context that helps support route the issue.

Tag ID, account email, order email, product name, affected screen, and screenshots are enough for most requests.

Belgium-first support

PawPal is loading